Conditions of Create Yourself Personal Fitness Subscriptions.

Payment

Subscription payments are calculated over 12 months and paid monthly in advance. Payments can be made using most Credit and Debit cards automatically via our monthly subscription payment service, there is no additional charge for this - it is automatic and can be cancelled at any point. Payments can also be made via standing order or cheque may payable to "Create Personal Fitness".

Membership / Session Cancellations, No show

Monthly subscriptions (membership) can be suspended or cancelled at any stage; you must however notify us in writing with seven days notice of the date you wish to suspend or cancel your subscription. Cancellations to individual training sessions without forfeit can be made with 24 hours notice or more. Failure to notify your trainer of a cancellation with at least 24 hours notice will forfeit the session and you will not receive a refund or rebooking. A session no show is an automatic forfeit and you will not receive a refund or rebooking for that session.

Trainer cancellations

Your trainer will make ever effort to fit in around your schedule, in the unlikely event your trainer needs to cancel your training session (within 24 hours or less) you will receive a refund plus an additional training session for free.

Session role over

Unused monthly one-to-one training sessions can role over to following months to a maximum of an additional one third the standard monthly session allocations. Unused sessions beyond one third are forfeited.

Refunds

Refunds will be made for any unused membership once cancelled. Refunds can also be made for session cancellations providing the appropriate amount of notice has been given as lighted above. Less a £5 administration fee.